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Frequently Asked Questions (continued)
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Questions before ordering? Check here first!
You can use your FAQ page to answer questions commonly asked about your business and services. This is a great place to alleviate customer concerns. You can also include links to other pages of your site that may include more detailed information about an issue, or your phone number so customers can talk to you directly.
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Q
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Do you guarantee your products or services?
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A
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We are committed to your satisfaction. If you are not 100% satisfied for any reason, we will refund your purchase price up to 30 days from your order date. E-mail us at returns@northpines.org with the reason for your return. We will then issue a Return Authorization (RA#) via email. All we ask is that you pay the return shipping cost. Once received, we will promptly issue a full credit, less shipping charges. All returns must be received within 30 days of the original order date.
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What if I don't want to give my credit card over the Internet?
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That's fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose "telephone" as a payment option and we will receive your order electronically. You can then give us your credit card number over the phone.
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Q
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What is an irregular?
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Best of the off-quality grades. Minor imperfections that are a normal result of the manufacturing process. (i.e. shade imperfections, minor spots) Labels are usually clipped.
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What is a second?
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Grade that is just below irregulars. Garments can have minor holes, knitting rundowns, multiple needle cuts, and spots. Labels are usually double clipped.
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International Shipping Now Available!
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We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
- 1. Shop for your items on our website and add them to your cart.
- 2. Setup your Bongo International account by clicking the below image.
- 3. After signup, Bongo will provide you with your very own US address.
- 4. Back at our site, proceed to checkout.
- 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
- 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
- 7. Choose your domestic shipping method, and Place Order.
- 8. Once completed, finish your verification process with Bongo.
- 9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started!
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