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Frequently Asked Questions (continued)
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Questions before ordering? Check here first!
You can use your FAQ page to answer questions commonly asked about your business and services. This is a great place to alleviate customer concerns. You can also include links to other pages of your site that may include more detailed information about an issue, or your phone number so customers can talk to you directly.
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Q
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Do you guarantee your products or services?
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A
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We are committed to your satisfaction. If you are not 100% satisfied for any reason, we will refund your purchase price up to 30 days from your order date. E-mail us at returns@northpines.org with the reason for your return. We will then issue a Return Authorization (RA#) via email. All we ask is that you pay the return shipping cost. Once received, we will promptly issue a full credit, less shipping charges. All returns must be received within 30 days of the original order date.
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Q
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What if I don't want to give my credit card over the Internet?
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A
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That's fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose "telephone" as a payment option and we will receive your order electronically. You can then give us your credit card number over the phone.
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Q
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What is an irregular?
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A
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Best of the off-quality grades. Minor imperfections that are a normal result of the manufacturing process. (i.e. shade imperfections, minor spots) Labels are usually clipped.
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Q
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What is a second?
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A
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Grade that is just below irregulars. Garments can have minor holes, knitting rundowns, multiple needle cuts, and spots. Labels are usually double clipped.
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